XBOOK Terms of Service

About these terms

These Terms of Service ("Terms") apply to the use of the XBOOK app, which is developed and provided by GT Web Studio ("we", "us"). By creating an account or using XBOOK you agree to these Terms. If you use XBOOK on behalf of a business, you confirm that you are authorised to accept these Terms for that business.

How we process personal information is described in the Privacy Policy.

The service

XBOOK is booking software. It lets businesses publish their services, prices, staff and availability, and lets customers book, view, change and cancel appointments with those businesses.

XBOOK provides the technology only. The services that are booked — such as a haircut, treatment or consultation — are provided by the business, not by us. The agreement for those services, including their quality, price and the business’s own appointment rules, is between the business and its customer.

User roles

• Business users: the owner of a business account and anyone the owner allows to manage it. They set up the business profile, services, staff, working hours and booking settings, and manage appointments and customers.
• Customers: people who create an account to book appointments with one or more businesses.

Depending on its settings, a business may need to approve a customer before that customer can book, and it may decline or block customers.

Accounts

• Provide accurate information when you register and keep it up to date.
• Keep your password and login codes confidential and do not share your account.
• You are responsible for activity carried out through your account. Tell us promptly if you believe your account has been used without permission.
• One person or business should not create accounts to impersonate someone else.

Business responsibilities

Businesses are responsible for keeping the information they publish and manage in XBOOK accurate and current, including:

• business name, contact details and location
• services, durations and prices
• working hours, availability, non-working days and holidays
• staff members and their schedules
• appointments, changes and cancellations made by the business

Businesses are also responsible for having the right to upload the texts, logos and images they publish, for informing their customers about their own appointment and cancellation rules, and for handling their customers’ personal information lawfully, including any information they use outside XBOOK.

Customer responsibilities

• Book only appointments you intend to attend and provide accurate contact details.
• Cancel or change appointments you cannot attend as early as possible, following the rules of the business.
• Communicate respectfully with businesses and their staff.

Appointments and cancellations

XBOOK records appointments and changes made by businesses and customers and sends related notifications. Each business sets its own availability and rules; any cancellation deadlines, fees or other conditions are set by the business and are not determined by XBOOK.

Notifications and emails depend on device settings, network connections and third-party delivery services, and may occasionally be delayed or not delivered. Please check your appointments in the app.

Subscriptions and free trial

Free for customers

Customers use XBOOK to book appointments free of charge. Subscriptions apply only to business accounts.

Free trial

Every new eligible business receives a 14-day free trial. No payment details are needed for the trial and nothing is charged when it ends.

Subscription packages

The following packages are offered, with prices in euros. All packages include the same XBOOK features; they differ only in duration and price.

• Monthly Plan — €39.99 / 1 month
• 4-Month Plan — €119 / 4 months
• 18-Month Plan — €499 / 18 months

Requesting a subscription

Selecting a package and sending a subscription request — for example through the form on the XBOOK website — is an inquiry, not a completed purchase, and does not activate a subscription. We contact the business with payment instructions and the details of activation.

Payment and activation

Payments are arranged directly with us; XBOOK does not collect payments automatically and no payment is taken on the XBOOK website or in the app. We activate the subscription manually once the payment has been confirmed. The subscription period starts on activation and lasts for the duration of the chosen package.

No automatic renewal

Subscriptions do not renew automatically and no automatic charges are made. To continue after a subscription period ends, the business arranges another subscription period with us.

When a trial or subscription ends

The business owner can see the status of the trial or subscription in the app, including a notice as the end date approaches and when it has passed. The business’s profile, services, customers and appointment history remain in its account. A business without an active trial or subscription may not be able to accept new bookings, and we may limit access to business features until a new subscription period is activated.

Acceptable use

You must not:

• make false, fraudulent or abusive bookings, or bookings in someone else’s name without permission
• access or attempt to access accounts, data or parts of the service you are not authorised to use
• interfere with the security or operation of XBOOK, or copy, reverse-engineer or scrape the service except where the law allows it
• upload unlawful, misleading or offensive content, or content you do not have the right to use
• use XBOOK to send spam or for any unlawful purpose

Service availability

We work to keep XBOOK available and reliable, but we cannot guarantee that it will be uninterrupted or error-free. The service may be temporarily unavailable because of maintenance, updates, failures of service providers or circumstances outside our control. We may change, improve or discontinue features over time.

Intellectual property

The XBOOK software, name, logo and design belong to GT Web Studio or its licensors. We grant you a personal, non-transferable right to use the app in accordance with these Terms.

Content that businesses and customers add to XBOOK — such as business descriptions, images and service details — remains theirs. You allow us to store, display and process that content to the extent needed to provide XBOOK. Third-party trademarks and content remain the property of their owners.

Suspension and termination

We may restrict or suspend access to XBOOK if these Terms are seriously or repeatedly breached, if needed to protect users or the service, or where required by law. Where reasonable, we will tell you the reason and give you an opportunity to respond.

You may stop using XBOOK at any time and request the deletion of your account as described on the Account Deletion page.

Liability and disclaimers

XBOOK is provided as booking software for managing appointments. We are not responsible for the services provided by businesses, for agreements between businesses and their customers, or for information that businesses or customers enter incorrectly.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses, such as lost profit or lost bookings, arising from the use of or inability to use XBOOK. Nothing in these Terms limits liability that cannot be limited by law, including liability for intentional misconduct or gross negligence, or any rights you have under mandatory consumer protection law.

Changes to these terms

We may update these Terms when XBOOK or the law changes. The date at the top of this page shows when they were last updated. We will inform users of material changes in an appropriate way, such as a notice in the app or by email, before they take effect. If you do not agree with the updated Terms, you may stop using XBOOK and request deletion of your account.

Contact

For questions about these Terms, contact XBOOK Support at xbooksupport@gtwebstudio.com.