Delete Your XBOOK Account

Who can request deletion

Any registered XBOOK user can request the deletion of their own account:

• Customers who use XBOOK to book appointments
• Business owners who manage a business in XBOOK

A request must come from the account holder. For a business account, it must come from the business owner.

How to request deletion

Account deletion is currently handled by XBOOK Support; there is no delete button inside the app yet.

1. Use the “Request Account Deletion” button on this page, or write to xbooksupport@gtwebstudio.com with the subject “XBOOK — Account Deletion Request”.
2. Send the email from the email address registered to your XBOOK account.
3. Tell us whether it is a customer or a business account and, for a business account, the business name.
4. State clearly that you want your XBOOK account to be deleted. The prefilled email already includes this request.

Before we process a request, we may need to verify that you are the account holder, for example by replying to the registered email address.

Never send your password, login codes or payment details. XBOOK Support will never ask for them.

If you no longer have access to the registered email address, contact us and we will explain how you can confirm that the account is yours.

What happens to your account

After we have confirmed the request, we delete your account and your sign-in. You will no longer be able to sign in to XBOOK with it, and the personal information linked to it is deleted or anonymised, as described in the Privacy Policy.

Removing the app from your phone does not delete your account.

Booking records

Customer accounts

Your appointments are also part of the appointment history of the businesses you booked with. When your account is deleted, your personal information is removed from these records or anonymised. Upcoming appointments should be cancelled in the app, or with the business, before you send the request.

Business accounts

Deleting a business account removes the business profile and its services, staff, working hours, images and customer records from XBOOK, and customers will no longer be able to book with the business through XBOOK. We recommend informing your customers about upcoming appointments before you make the request.

Information that may be kept

Some information may be kept for longer where it is needed to comply with legal obligations, resolve disputes or prevent misuse — for example records related to a business subscription, or our correspondence about your request. Such information is limited to what is necessary, protected, and deleted when it is no longer needed. Our reply will tell you if any information is kept and why.

Confirmation

We reply to your request by email from xbooksupport@gtwebstudio.com. We may ask a question to confirm that the account is yours, and we confirm by email once the deletion has been completed.

Other options

If you only want to change your details or stop receiving notifications, you do not need to delete your account. You can edit your profile and notification preferences in the app, or turn off notifications in your device settings.